Willian Delgado is a seasoned IT professional with extensive experience in service management and governance. Currently serving as Supervisor de Governança em TI at Proative Technology since May 2025, Willian has previously held key positions at Digio, Deloitte, and Capgemini, focusing on quality management, data privacy, and IT service processes. Responsibilities have included the creation of operational indicators, training teams, and the implementation of critical incident management processes. Willian is well-versed in ITIL principles and methodologies, with a strong background in systems analysis and infrastructure management. Educational credentials include a Bachelor of Technology in Redes de Computadores and a Tecnólogo da Gestão da Tecnologia da Informação degree, further solidifying expertise in the technology sector.
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