Caitlyn D. is a seasoned Service Excellence leader with over a decade of experience in customer operations and transformation. Currently serving as the Service Excellence and Continuous Improvement Manager at Probe CX, Caitlyn has designed and implemented initiatives that significantly enhance efficiency while maintaining customer satisfaction. Caitlyn's previous roles include Online & Supply Chain Development Analyst and Omnichannel Operations Lead at MYER. With a degree in Communication & Design from Swinburne University of Technology, Caitlyn specializes in operational strategy, stakeholder engagement, and hands-on change leadership, ensuring that transformation projects are effectively executed.
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