Kareem Soliman

Kareem Soliman is the Head of Customer Delivery at Probe CX, where they design and deliver exceptional customer experiences across various channels. With a strong background in Customer Contact and Business Process Outsourcing (BPO), Kareem previously managed a diverse portfolio of over 20 Top 100 clients and held strategic and P&L responsibilities for the Probe CX Collections Division. They have extensive experience in leadership, change management, and customer experience improvement, and have developed best-in-class frameworks that enhance client satisfaction and retention. Kareem's educational background includes multiple management and financial planning certifications.