Mark Spencer is a senior leader with 20 years of experience specializing in customer experience leadership, operations, and transformation. Currently serving as General Manager of Solutions & Client Partnerships at Probe Group, Mark is responsible for strategic partnership management and the development of innovative solutions. Previously, Mark held various roles at Salmat, including Head of Workforce Optimisation and Director of Operations, where they drove operational excellence and continuous improvement. Mark possesses a robust educational background, including certifications in customer contact and Six Sigma. Known for a dynamic engagement approach and a passion for high performance, Mark consistently delivers exceptional outcomes.
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