Rachel Bartley is an industry expert and advisor on operations process optimization, automation, and outsourcing strategy, passionate about delivering exceptional customer and employee experiences. They have served as the Executive General Manager at PROBE Group since 2021 and previously held roles such as VP of Sales at WNS Global Services and General Manager at Salmat. Rachel's earlier experience includes positions at Choosewell Pty Ltd and Convergys, among others. Currently, they are pursuing multiple degrees, including Leading Through Change at Macquarie Graduate School of Management and a Bachelor's in Criminal and Psychological Science at Deakin University.
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