Roland L. is a strategic fraud risk leader with over 18 years of extensive experience in the contact center industry. They held roles ranging from Quality Assurance Analyst and Technical Support Representative at Concentrix to Senior Manager, Risk & Fraud Management at VXI Global Solutions, where they provided oversight in compliance and risk governance. Currently, Roland serves as the Director of Fraud & Risk at Probe CX, focusing on implementing integrity initiatives and fostering an ethical culture within the organization.
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