Rommel A. is a seasoned operations leader with 18 years of experience in FinTech and telecommunications, currently serving as a Sr. Circle Lead at Probe CX. Having previously held key roles at American Express and Capital One, Rommel has a proven track record of transforming contact centers into high-performing teams, achieving record-high NPS and CSAT scores. Rommel is a certified Six Sigma Yellow Belt, skilled in applying Lean and Agile methodologies to enhance operational efficiency. Their educational background includes a BS in Computer Engineering from Pamantasan ng Lungsod ng Maynila, which they have pursued since 1992.
Location
Taguig, Philippines
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