Roy Ferrer is a results-oriented leader and strategic consultant with a proven track record of optimizing business processes in the global outsourcing and offshore industry. They began their career at Aegis PeopleSupport Inc, progressing through roles from Customer Service Representative to Sr. Lead, where they managed teams and client relations. Currently, Roy serves as Operations Manager at both Probe CX and TripADeal, overseeing daily operations and support services for offshore teams. They have also held the position of Sr. Lead Email/Back Office at Velocity Frequent Flyer, earning the Inspiring Leader Award in the CEO Awards. Roy continues their education at Las Piñas National High School while holding a B. Science degree in Business Management and Marketing from Dr. Filemon C. Aguilar Memorial College.
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