Simon Spong has extensive experience in operational leadership within contact centers across various industries. They served as the Group Head of Operations Support at nib Group from 2021 to 2023, focusing on developing strategies that enhance operational efficiency and support. Prior to this role, Simon held several managerial positions, including Contact Centre Manager for notable companies such as Jetstar and ZUJI, where they optimized performance and led diverse teams. Currently, they work as the Head of Customer Delivery at Probe CX, continuing to leverage their expertise in customer service and operational management.
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