At Probe CX, we help our clients become modern digital organisations.
 
With a dedicated team of 19,000-plus staff across five countries, including the Australia, New Zealand, the Philippines, United States and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, process and data, and provide businesses with complete end-to-end service for customer operations.
 
In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable.
 
Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive.


Consulting

Data Center

Enterprise Software

Information Technology

IT Services

Technology

Probe CX

Probe CX's headquarters in Melbourne, Australia

This department focuses on enhancing and managing interactions between the organization and its customers to improve satisfaction and loyalty.

Customer Experience

This department focuses on providing assistance and solutions to customers, ensuring their inquiries and issues are addressed effectively.

Customer Support

This department focuses on recruiting, onboarding, and retaining skilled employees to meet organizational needs.

Talent Acquisition

This department oversees and optimizes the efficiency of organizational operations and processes.

Operations Management

The Operations and Support team at Probe CX is responsible for ensuring smooth and efficient delivery of customer operations by integrating technology, processes, and compliance standards. This team manages IT delivery and service support, optimizes operational workflows, and maintains quality assurance across various sectors. Their collaborative efforts ensure that clients receive exceptional service while fostering a culture of improvement and innovation.

Operations and Support

The Human Resources and Talent Acquisition team at Probe CX is responsible for developing and implementing strategies to attract, retain, and nurture top talent across the organization. With a focus on fostering a strong company culture, this team manages recruitment processes, employee development, payroll, and organizational capabilities, ensuring alignment with Probe CX's mission to deliver exceptional customer experiences. They play a pivotal role in creating a supportive environment that empowers employees and drives sustainable growth.

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Other teams

Customer Support

Talent Acquisition

Operations Management

Operations and Support

Human Resources and Talent Acquisition