OUR COMPANY


Professional Call Solutions business model is based on human interaction, combined with state-of-the-art hardware and software applications. We seek to employ professional people and to turn raw data into meaningful, real-time information at a very customer-friendly level. We assure every client we partner with has a complete satisfaction. We focus on every factor of our client relationship, such as company philosophy, employee qualifications, information technology training, quality control, documentation, and information process flow.

We help companies respond to customer inquiries quickly, leveraging the Internet, but still adding a human touch. We combine customer service with elements of marketing and sales, turning every customer interaction into an opportunity to maximize the lifetime value of that customer. As a result we help build profitable long-term relationship.

 
Professional Call Solutions is an American owned company, founded in 1997 in Florida:

First International center opened in Costa Rica, 1997
Moved operations to Santo Domingo, Dominican Republic in 2003
Founded and remains an active member in the Dominican Republic Call Center Association
Expanded operation to Panama in 2007
Opened Colombian center in the Spring of 2009
LACCA Certified since fall of 2009
Today, we operate one of the largest call center networks in the nearshore market

ProCall.com

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ProCall.com

Org chart

Teams

Offices

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