Joshua Smith

Joshua Smith is an experienced professional in customer success and management, currently serving as the Director of Customer Success at Procede Software since November 2020. Previously, Joshua held roles as a Sr. Customer Success Manager and Customer Success Manager at Volantio and Caseload Control, Inc., respectively. Joshua co-founded Caseload Control, Inc. and served as the VP of Customer Experience & Success from January 2016 to December 2019. Additional experience includes a managerial role in customer success at Izenda and general management at Parable Bookstore. Joshua holds a Bachelor of Business Administration from Strayer University and has prior education from Columbus State University.