Procentia
Brittney Bies, MFA, is an accomplished professional with extensive experience in support and operational roles across various industries. Currently serving as the Group Head of Support at Procentia since December 2022, Brittney focuses on team empowerment and exceptional customer service. Prior to this, Brittney held several positions at XCD Limited, culminating as Head of Support, where responsibilities included managing technical support teams in the UK and India. With a background in payroll, finance, and curatorial projects, Brittney has also worked as a Heritage Consultant and held various roles in organizations such as Bristol Old Vic and NHS Shared Business Services. Brittney's educational background includes a Master of Fine Arts in Curating from the University of the West of England and a BA in History and Government from the University of Redlands.
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Procentia
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Procentia is a leading global pensions software company known for its award-winning IntelliPen administration and management platform. Established in the UK and North America, we’ve been driving innovation for 21 years. We’ve set the industry standard by meeting the demand for self-serve technology and providing meaningful consumer-like experiences expected from online platforms. Launched in 2004, IntelliPen was the first fully web-based administration platform, an unprecedented concept at that time. Since then, we’ve capitalised on emerging technologies to deliver the most advanced solution on the market. In 2022 and 2023 we were voted the number one ‘UK Pension Administration Software Provider’ by Professional Pensions. IntelliPen provides unparalleled levels of self-service for administrators, employers, trustees, and over 2.5 million pension scheme members. Feature-rich portals allow members to take control of their financial security and participate in retirement planning without administrator support. Highly configurable, it comprises integrated modular systems that streamline processes from new member registration to retirement and allows collaboration on the same workflows. It delivers up to 90% time and cost efficiencies by automating member retirements, validation, benefit calculations, reporting and pensioner payroll. Our clients include BT Pension Scheme, BP, DHL, Legal & General, Rolls-Royce, Retirement System City of Detroit and the YWCA. Book an exploratory call and see how we can transform your pensions administration and management: calendly.com/procentia