Delivering outsourced business processing for comprehensive customer life cycle management, creating optimised customer connections for a brighter future.

Business Development

Call Center

Consumer Services

Outsourcing

Procera

Procera's headquarters in eThekwini, South Africa

Andre Bezuidenhout

Verena Banach

Paul Swainson

Jonathan Hawker CA

Dr. Amb Valerie W Naidoo

This department manages employee relations, recruitment, and operational processes related to human resources.

Human Resources Operations

This department provides assistance and solutions to customers through various channels.

Customer Support

This department ensures the quality and reliability of products and services through systematic testing and evaluation processes.

Quality Assurance

This department focuses on guiding and facilitating group efforts to enhance collaboration and decision-making.

Leadership Coordination

This department oversees and coordinates day-to-day operational activities to enhance efficiency and service delivery.

Operations Management

This department ensures adherence to regulatory standards and implements quality control measures across operations.

Procera

Org chart

Teams

Human Resources Operations

Customer Support

Quality Assurance

Leadership Coordination

Operations Management

Quality and Compliance

Offices

Procera

Org chart

Teams

Human Resources Operations

Customer Support

Quality Assurance

Leadership Coordination

Operations Management

Quality and Compliance

Offices

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