Ronald Richter

Ronald Richter is an experienced Support Manager at ProcessMaker, overseeing customer support operations since November 2012, including managing teams, ticketing systems, and performance metrics. Prior roles include Senior Customer Support Engineer and Senior Support Specialist, reflecting a strong technical background in customer support for software solutions. Additionally, Ronald held multiple teaching positions at Universidad del Valle (BO) from 2011 to 2021, instructing courses in programming, databases, and applied computing across various engineering programs. Prior experience also includes training roles at R & R IT Solutions and consulting for web design and development. Ronald holds several degrees, including a System Engineer degree from Universidad Catolica Boliviana and certifications in higher education administration and database administration.