James Ross

James Ross is an accomplished executive with extensive experience in business process improvement and customer success across various industries. Currently serving as Chief Executive Officer at ProcessPro.com, James leads the development of a global SaaS platform aimed at enhancing team efficiency. Previous roles include Senior Business Process Analyst at Westland Milk Products, where James documented and improved business processes, and Director of Customer Success at Nintex, overseeing customer onboarding and advocacy on a global scale. With a career that spans positions at Promapp, Lumley General Insurance, and Citadel Investment Services, James has demonstrated expertise in managing teams, coaching clients, and driving revenue growth. James holds a B Comm in Information Systems and has additional qualifications in project management and business analysis.