James Ross

James Ross is an accomplished executive with extensive experience in business process management and customer success. Currently serving as the Chief Executive Officer at Processpro.com since June 2019, James prioritizes process optimization to enhance business performance. Previous roles include Senior Business Process Analyst at Westland Milk Products and Director of Customer Success at Nintex, where James led a global team to improve customer onboarding and advocacy. With a solid foundation as VP of Customer Success at Promapp and various analyst and management positions across different organizations, including Citadel Investment Services and Automated Outsourcing Services, James has consistently demonstrated expertise in developing strategic solutions, enhancing client relationships, and driving business improvements. James holds a B Comm in Information Systems from the University of South Africa and additional management and project management certifications.