Dan Dickinson

Dan Dickinson currently works as a TOC Duty Manager at Procode, a position held since March 2025. Prior to this, Dan served as Duty Service Manager at Quilter from November 2019 to March 2025, focusing on major incident management, event management, and IT service monitoring. Dan's experience also includes a tenure at Biffa as Service Desk Manager, where a major incident process was designed to enhance communication and reduce impacts on the Service Desk. Dan's career began at eSOURCE Ltd and progressed through roles at IRIS Software Group, including Team Leader and Support Consultant, and NOC Shift Leader at 2e2. Educational background includes attendance at Dr Challoner's Grammar School from 1986 to 1992. Dan holds ITIL and SDI qualifications, emphasizing a commitment to continual service improvement and effective team management.