Jacob Kool is a seasoned professional in product support and customer service, currently serving as a Senior Product Support Engineer at Procore Technologies since January 2019. In this role, Jacob maintains a close relationship with R&D, identifying and addressing client issues through collaboration and training. Prior experience at Procore Technologies includes positions as a Product Support Engineer and Customer Support Representative. Jacob's diverse background also encompasses roles in the catering and events industry, talent agency internship, and educational instruction, complemented by a Bachelor of Arts in Business Marketing from Azusa Pacific University.
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