Janelle Watters is a seasoned professional in customer success and account management with extensive experience in driving quality service and team performance. Currently serving as the Sr. Customer Success Outreach Manager at Procore Technologies since April 2018, Janelle excels in developing workflows, onboarding and mentoring team members, and enhancing customer experience through data analysis and process improvements. Prior to this role, Janelle held positions at MINDBODY, Inc. where leadership and support for onboarding teams were key responsibilities, and at Fusion Contact Centers, where Janelle focused on customer service excellence and operational efficiency. Janelle's commitment to fostering positive team culture and proactive customer engagement reflects a strong dedication to creating impactful customer experiences.
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