Michael O'Brien is a Customer Success Manager at Procore Technologies, where O'Brien has held various roles since May 2015, currently serving as a Strategic Customer Success Manager. O'Brien's responsibilities have included developing the Strategic CSM team, identifying market needs, and creating success metrics. Previously, as an Enterprise Customer Success Manager, O'Brien managed a book of business worth $8.5 million, facilitated customer engagement, and collaborated with clients on business strategies. O'Brien achieved notable successes, including leading the Success Plan initiative and pioneering the Enterprise and Strategic CSM role. Prior experience includes serving as a Social Media Analyst at Social Intelligence Corp. O'Brien holds a Bachelor of Arts in Economics from UC Santa Barbara.
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