Rachel Porter

Rachel Porter is a seasoned professional in customer success, currently serving as the Director of Customer Success at Procore Technologies since November 2024, where Rachel leads a team of managers across onboarding, customer success, and support. Previously, Rachel held the position of Director of Customer Success at Vimeo from January 2021 to October 2024, overseeing global managers and managing department-wide OKR settings. Rachel's experience includes a role as Senior Manager of Customer Success and Senior Manager of Account Management at Vimeo, where notable achievements included being awarded Q4 Sales Manager of the Year and surpassing sales quotas. Early career highlights include roles as Account Manager at Livestream and Account Executive at BlankSlate, along with a research position at Kudzu Research. Rachel holds an Executive MBA from NYU Stern School of Business and a Bachelor of Arts in Psychology from The New School.