Mona Rosenberg is currently the Service Development Lead at Accountor Finago Oy, where they improve customer experience using service design methods. Previously, Mona held the position of Business Development Manager at Isolta Oy from 2020 to 2023, driving business growth through user research and concept design. Mona's experience also includes roles as Marketing Assistant and Marketing Development Specialist at Isolta, where they focused on user onboarding and marketing automation. Their educational background includes a Master's degree in Management and Organisation from Hanken School of Economics, along with additional studies in service design, international business, and communications.
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