Yahaira Torres is a seasoned professional in customer service and technical support with extensive experience in the telecommunications sector. Currently serving as an Especialista en soporte técnico at Prodapt since February 2025, Yahaira has also held various customer service roles, including at Alorica, where responsibilities involved managing telecom services for Metro by T-Mobile. Prior experience includes monitoring network infrastructure as an Asistente de Monitoreo y soporte de redes at OFG and roles in customer service and sales at companies such as Coca-Cola FEMSA and Aguas Crisalinas. Yahaira's expertise encompasses troubleshooting, billing inquiries, and client support, underscored by a strong educational background with a degree in Commerce with a specialization in Accounting and Advertising from Instituto Comercial Panama.
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