Sam Stephens is an experienced General Manager currently leading Roxy Lanes Cheltenham, where they focus on enhancing customer experience and team performance. With a proven history in the hospitality industry, Sam has demonstrated expertise in operations management, budgeting, and communication. Previously, they served as Operations Manager at The Bar Company Cheltenham Ltd, overseeing multiple locations and ensuring high service quality and profitability. Their early career included roles at Stonegate Group, where they progressed through various positions, ultimately becoming a General Manager. Sam holds a degree in Geography and Geology from the University of Brighton and is dedicated to creating memorable experiences for guests.
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