James Flaherty

James Flaherty has extensive experience in IT support and service desk roles, spanning over two decades. Currently serving as an IT Service Desk Analyst at Programmed since September 2019, Flaherty has previously worked at Wipro Promax Analytics Solutions and Vix Resources, where responsibilities included managing service desk operations and incident/problem management. Flaherty's earlier positions include IT Service Desk Senior Analyst at Vix Technology, IT Service Desk Analyst at BT Financial Group, and Application Helpdesk Analyst at Asgard Wealth Solutions. Flaherty began a career in customer service with Westpac, holding various roles such as Legal Settlements Clerk. Flaherty possesses strong skills in data entry, complex query analysis, and customer service, and achieved a promotion to a senior role at Asgard Wealth Solutions within a year. Education was completed at St Josephs Christian Brothers College in Warrnambool, Victoria.