Dacota Cole

DaCota Cole has a diverse work experience, ranging from directorial roles to customer support and management positions. Starting in 2021, at Progress Learning, DaCota served as the Director of Support Services, overseeing customer service professionals and providing guidance on policies, procedures, and training requirements. They also collaborated across departments to improve overall customer experience and implemented tools to enhance support operations.

Prior to this, DaCota worked at USATestprep from 2019 to 2021, first as a Customer Support Specialist and then as a Customer Support Manager. They troubleshooted technical issues, provided support over the phone and email, and managed teams to ensure an effective support process.

DaCota also gained valuable experience at Apple, where they served as a Store Trainer and Specialist, facilitating training, providing feedback on procedures, and ensuring high levels of customer service. Additionally, at Chick-Fil-A, DaCota worked as a General Manager, overseeing daily operations, managing a large team, and achieving top scores in restaurant assessments.

Their earlier experience includes roles as an Expert and Specialist at Apple, a Manager at Invicta Watch Stores USA, and a General Manager, Manager, and Team Leader at Chick Fil-A, where they demonstrated leadership, facilitated meetings, handled customer service, managed finances, and oversaw catering and outside sales.

Overall, DaCota Cole has a strong background in customer support, management, and team leadership, with a focus on improving customer experience and implementing efficient support systems.

DaCota Cole's education history is as follows:

DaCota Cole attended Ola High School, where they obtained a Dual Prep Seal. Following high school, DaCota attended various universities to pursue their education.

In 2010, DaCota Cole attended Young Harris College and studied Biology with a focus on Pre-Medicine/Pre-Medical Studies. They attended the college for one year.

In 2011, DaCota enrolled in Darton College and Georgia State University Perimeter College, both with a field of study in Pre-Medicine/Pre-Medical Studies. They attended both colleges for a year.

From 2012 to 2015, DaCota attended the University of North Georgia, majoring in Business Administration and Management, with a general focus. They obtained a degree in this field.

In 2016, DaCota enrolled at Kennesaw State University and pursued a field of study in Business Administration, Management, and Operations. They attended the university until 2018.

During their time at Kennesaw State University, DaCota also attended the University of North Georgia from 2017 to 2018, where they focused on Entrepreneurship and Entrepreneurial Studies within the field of Business Administration. They obtained a degree in Business Administration with this concentration.

Aside from their formal education, DaCota Cole has obtained several certifications. In 2022, they completed the "Foundations of Project Management" course from Coursera. In 2023, they obtained certifications in "Generative AI: The Evolution of Thoughtful Online Search" and "What Is Generative AI?" from LinkedIn. Additionally, they completed the "AWS Cloud Technical Essentials" and "Database Design and Basic SQL in PostgreSQL" courses from Coursera in 2023.