Michelle Ngo is a transformational leader currently serving as the Senior Vice President of Customer Success at USA TODAY Co., where they spearhead strategies to enhance client satisfaction and drive revenue growth. With over 20 years of experience in digital media and customer success, Michelle has held leadership positions at major companies including Yahoo and Verizon, overseeing teams that managed billions in annual revenue. They are also actively involved in advising startups as an Executive in Residence at Progress Partners and are a founding member of The Authentic Asian, a community for AAPI female leaders. Michelle's efforts in promoting diversity have earned recognition as a Top 50 Multicultural Leader.
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