Todd Paulson is an accomplished Vice President of Customer Service with extensive experience in leading customer service operations across various industries. Currently at Progress Residential®, Todd directs a department of 300 employees, achieving a customer satisfaction rating of 98% while overseeing operations for over 85,000 single-family properties. Previously, as a Customer Experience Site Leader at Dish Network, they managed nearly 400 professionals, reducing employee attrition significantly and leading the company to two consecutive JD Powers awards for customer satisfaction. Todd also served as Director of Sales Operations at Direct Energy, where they maintained high employee engagement and exceeded customer satisfaction goals for four consecutive years. Todd is pursuing their education at Augustana University.
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