Damion Johnson is an experienced technical support professional with a demonstrated history in network management and systems administration. Currently serving as a Senior Technical Support Manager at Progress since December 2022, Damion has been with Ipswitch, Inc. since August 2010, where titles have included Technical Support Manager and Support Engineer III. Responsibilities encompass managing and training support teams, identifying product improvement areas, and delivering end-user support for networking products, including VMware and various monitoring plugins. Prior roles include Systems Analyst at Dell and Systems Administrator at the Georgia Department of Natural Resources, providing extensive support to state agencies and over 250 users. Damion holds a Bachelor of Applied Science in Technology Management and two Associate degrees in Computer Networking and Information Systems from Clayton State University and Atlanta Technical College, respectively.
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