Dragan Grigorov

Dragan Grigorov has over 15 years of experience in technical support and management roles. Dragan most recently worked at Progress as a Senior Lead Technical Support Engineer, where they played an instrumental role in evolving the support workflow for a family of products. Prior to that, they were a Lead Technical Support Engineer at Progress, collaborating with other functions and departments to solve customer problems and driving projects to achieve support objectives. Before joining Progress, Dragan served as the EMEA Premier Support Manager at Tek Experts, where they established a premier support team and implemented business processes to meet customer expectations. Dragan also worked as a Customer Support Manager at Micro Focus, overseeing a team of Technical Account Managers and Advance Support Engineers. Earlier in their career, Dragan held various roles at Hewlett Packard Enterprise, including Team Manager for Incident and Problem Management Process. Dragan has also worked as a Senior Support Analyst at Buchanan Technologies Europe and a Senior Specialist Technical Support at BTC Contact EOOD. Dragan's expertise lies in team management, process improvement, customer support, and problem management.

Dragan Grigorov holds a Bachelor's degree in Telecommunications from New Bulgarian University, which they obtained from 2005 to 2007. Prior to that, they earned a Professional Bachelor's degree in Radio Communications and Information Systems from the College of Telecommunications and Post, completing their studies from 2002 to 2005. Dragan also attended the Professional High School of Telecommunications from 1997 to 2002, where they obtained their High School degree in Communication Technics. Lastly, they completed their primary education at 95 School "Prof. Ivan Shishmanov" from 1990 to 1997, focusing on Basic Skills and Developmental training. In addition to their formal education, Dragan Grigorov has received several certifications from various institutions, including Agile Scrum Master, Managing Across the Lifecycle Certificate (ITILMALC), Continual Service Improvement (ITILCSI), Problem Solving and Decision Making, Service Offerings and Agreements Certificate (ITILSOA), Release, Control and Validation Certificate (ITILRCV), Operational Support and Analysis Certificate (ITILOSA), and Foundation Certificate in IT Service Management (ITILF). Dragan Grigorov also holds an A+ certification from CompTIA.