James E. Carlisle has extensive experience in technical support and customer service spanning over two decades. Currently serving as a Senior Technical Support Engineer at Progress since May 2019, James provides support for Ipswitch WhatsUp Gold Network Monitoring. Prior roles include Technical Support Engineer at Ipswitch, Inc., and several positions at McAfee, where responsibilities included support for the Mail Gateway Appliance. Earlier experience includes customer support roles at EasyLink Services, Office Depot, and Cingular Wireless, as well as a co-ownership of Everything Computer Repair. Additionally, James has a background in inventory management and team leadership from a role as Assistant Produce Manager at Bi-Lo. James holds degrees from Emmanuel University and Fayetteville Technical Community College.
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