Jennifer O'Donnell is a seasoned Senior Business Operations Analyst with extensive experience in managing Salesforce cases for internal and external customers at Telerik By Progress and Progress since September 2014. Jennifer has previously served as a Sales Operations Specialist, providing essential support to the sales team, and has a strong background in account operations from Hewlett-Packard, where responsibilities included ensuring Service Level Objectives and managing communication across departments. Jennifer's earlier roles, such as Inside Sales Representative at both Hewlett-Packard and Harvard Net Incorporated, along with experience in telemarketing and sales internships, contribute to a comprehensive skill set in sales operations and customer relations. Jennifer holds a Bachelor's degree in Business from Northeastern University, awarded in 1999.
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