Mark Wickham is an experienced technical support leader with a robust background in managing global support teams across various software companies. Currently serving as the Director of Technical Support at Progress since March 2016, Mark oversees the worldwide delivery of support for OpenEdge and Ipswitch products, focusing on product integration and customer feedback initiatives. Previously, Mark held roles such as Senior Manager of Technical Support at Progress, Manager of Technical Support at The MathWorks, and Director of Technical Support at CA, Inc., where responsibilities included team management, performance evaluation, and enhancing support delivery processes. Mark began a career in technical support and development at Concord Communications, demonstrating a strong commitment to improving team efficiency and customer satisfaction. Mark holds a Bachelor of Science in Nuclear Engineering and Engineering Physics from the University of Wisconsin-Madison.
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