Nagasai Kumar is a seasoned Technical Support Engineer with extensive experience in various roles within the technology and finance sectors. Currently serving as a Senior Technical Support Engineer at Progress since April 2021, Nagasai Kumar specializes in issue ownership, product installation and maintenance, as well as diagnosing hardware and software issues. Previously, a Technical Support Engineer II at the National Payments Corporation of India, responsibilities included monitoring production systems, ensuring high uptime, and facilitating communication with banking partners. At Conduent, the role involved IT operations support, system log reviews, and software deployment coordination. Experience also includes a production control position at Paytm, focusing on merchant onboarding and administrative tasks. Nagasai Kumar holds a Bachelor of Technology in Electrical and Electronics Engineering from Gayatri Vidya Parishad College of Engineering and a diploma from Government Polytechnic College, Visakhapatnam.
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