Nicholas Olson

Nicholas Olson is a seasoned professional in technical support and public policy, currently serving as the Technical Support Escalations Manager at Progress since March 2019, where responsibilities include solving a high volume of technical support cases and coaching team members on issue resolution. Previously held roles at Progress include Senior Technical Support Engineer and Technical Support Engineer II, with a consistent record of addressing complex technical issues. Prior experience includes providing technical support services at Epic, handling multiple organizations and software installations, and internships focused on public policy research and advocacy in health and education. Nicholas holds a Master’s of Public Policy from Hertie School and a Bachelor of Arts from Oberlin College.