Nikolay Iliev

Principal Technical Support Engineer at Progress

Nikolay Iliev has a diverse work experience spanning multiple industries. In 1997, they started as a Merchandiser at CERRUTI 1881, working as the main merchandiser and collection selector for luxury brands. Nikolay gained experience in negotiating business conditions and merchandising new collections through travels abroad. From 2004 to 2011, they worked as a Sales Representative at Jar Computers. In 2011, Nikolay became the Web Administrator and Owner of web-based antique store chains, NGR Auctions and D Antique Store. Nikolay successfully managed thousands of transactions and resolved support cases. Later, they joined Progress in 2016 and held multiple positions, including Senior Technical Support Engineer at the Fiddler Team. As a Principal Technical Support Engineer, they are currently responsible for handling client issues and providing solutions and troubleshooting advice. Overall, Nikolay has a strong background in technical support, sales, and merchandising.

Nikolay Iliev attended Telerik Academy in Sofia from 2015 to 2016 and studied Computer Software Engineering. Prior to that, from 2002 to 2005, they completed a degree in MTMU Marketing and Management at an unspecified school in Sofia. In addition, Nikolay has obtained certifications in Mobile Application Development from Telerik, Business Acumen Training Series from PwC, and Communication and Analytical Skills from Trainer.BG.

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Timeline

  • Principal Technical Support Engineer

    December, 2023 - present

  • Senior Technical Support Engineer

    March, 2016