Phillip Cook is a seasoned technical support professional with extensive experience in network and systems administration. Currently serving as a Principal Technical Support Engineer and Team Lead at Progress since May 2019, Phillip previously held various technical support roles at Ipswitch, Inc. from 2009 to 2019, including Technical Support Engineer II. Early career experience includes positions such as Technical Support Rep for WhatsUp Gold and Network/Systems Administrator at Qsource Networks. Phillip's foundational experience began in the US Army as a Food Service Specialist from 1996 to 2004. Academic credentials include an Associate of Arts in Computer Information Systems from Gwinnett Technical College.
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