Samuel Woo is a seasoned Senior Technical Support Engineer at Progress since March 2022, with prior experience as a Technical Support Engineer at Epic, where management of IT teams across multiple healthcare organizations was key to supporting the Epic Anesthesia module. Samuel collaborated effectively with clinical end users and implementation teams to troubleshoot issues and improve internal processes, also mentoring new hires throughout their transition. Before that, Samuel served as a Vaccine Abstractor at Greater Philadelphia Health Action, Inc., where responsibilities included organizing medical records and assisting patients with the Patient Portal. Samuel holds a Master of Engineering in Biomedical/Medical Engineering from Stevens Institute of Technology and a Bachelor of Science in Biomedical/Medical Engineering from Rutgers University, alongside certifications in Epic Anesthesia, OpTime, and Beaker.
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