Tim Kirwan possesses extensive experience in account management and technical support, primarily with DataDirect Technologies since September 1997. As Service Account Manager, Tim manages post-sales relationships with key accounts, ensuring problem resolution and overseeing support efforts while collaborating with sales teams to develop customer strategies. Tim regularly engages with accounts, providing insights on product releases and maintaining constant communication. Previously, Tim held the role of Technical Support Manager, leading a team of senior engineers and managing escalation processes and service level agreements. Tim's career also includes a tenure as Service Account Manager at Progress Software and as a Support Engineer at Techgnosis.
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