Nitin Kumar is an accomplished IT Service Delivery and Operations Leader with over 20 years of experience and a proven track record in enhancing operational excellence through process improvement and team building. Holding an MBA in Operations Management and a BE in Computer Science, Nitin currently serves as the General Manager of Client Experience at Progressive Infotech Pvt. Ltd., where they focus on delivering exceptional customer service and driving operational efficiency. Nitin has previously held senior positions at Aforeserve.com Limited and Team Computers, and has significantly improved customer satisfaction metrics throughout their career. A certified Lean Six Sigma Black Belt, Nitin is committed to fostering high-performing teams and contributing to business success.
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