Jim Smith

Jim Smith is a seasoned leader and pioneer in digital, data and financial services. Over the past 30 years, Mr. Smith has been at the forefront of leveraging technology and data in innovative ways and in developing new products. He helped create the first ever internet banking offering in 1995 and led development of many other industry firsts including mobile banking, Apple Pay and Zelle, a digital payments network started by a consortium of U.S. banks, including Bank of America, JPMorgan Chase, and Wells Fargo, and now owned by Early Warning Services. Most recently, Mr. Smith served on the Wells Fargo Management Committee as the Executive Vice President and Head of Wells Fargo Virtual Channels, where he was responsible for enterprise digital strategy, capabilities, and channels along with enterprise responsibility for retail contact centers (phone, email, chat). Over his career at Wells Fargo, Mr. Smith held a variety of executive positions, including head of Enterprise Data & Analytics and head of the Enterprise Patent Office. Mr. Smith’s expertise in financial services and operations and his experience driving digital strategy, transformation, and product development in senior leadership roles across the consumer financial service industry adds a deep understanding of those important areas to PROG Holdings’ Board of Directors.