Rosa Ramírez is a skilled professional currently serving as a Member Care Expert at Progyny, Inc. since July 2024. Prior to this role, Rosa held the position of Member Experience Manager at apryl, where responsibilities included consulting members throughout their journey and contributing to product development based on member feedback. Rosa's experience also spans multiple roles at samedi GmbH, including Research Consultant and Patient Portal Manager, and consulting psychology at BetterHelp.com. Educational credentials encompass degrees from Concordia University and Delft University of Technology with a focus on mental health intervention and patient journey mapping, along with a background in psychology from Benemérita Universidad Autónoma de Puebla.
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