Franco Jain

Franco Jain is a seasoned professional with extensive experience in customer success and business intelligence across multiple industries. Currently serving as a Principal Customer Success Manager at project44 since July 2023, Franco previously held the role of Customer Engagement Manager - APAC & India at Roambee, managing a $2M revenue portfolio and achieving a 65% conversion rate for PoV projects. Prior operational roles include Customer Success Manager at ITILITE, where Franco contributed to significant cost savings for clients, and Customer Success Associate at Capillary Technologies, where processes were optimized to enhance customer retention. Franco's background also includes experience as a Business Intelligence Consultant at Waste Management, where impactful IoT solutions were developed, and as a Risk Analyst at CRISIL Global Research & Risk Solutions. Franco holds an MBA in Business Intelligence & Analytics and a Bachelor’s Degree in Information Technology from SVKM's Narsee Monjee Institute of Management Studies.