Daniel D. has extensive experience in technical support and program management, currently serving as the Product Support Lead at Prolaio since June 2025, where responsibilities include leading a support team to enhance customer experience and drive product improvements. Previous roles include Deployment Program Manager at DigitalMint from June 2019 to August 2024 and technical positions at Apple, including Genius - Tier 2 Technician and Red Zone Specialist from September 2014 to June 2019. Daniel D. holds a Bachelor of Fine Arts in Web Design, Information Systems, and Interactive Media from The Illinois Institute of Art-Schaumburg, and a Bachelor of Science in Computer and Information Sciences and Support Services from Aurora University.
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