Rosie Eachus

Rosie Eachus is an experienced professional in operations and customer support management, currently serving as Support Team Manager (Strategic & Partnerships) at Prolific since May 2023, having previously held the title of Senior Operations Analyst. With a robust background at Prolific, Rosie developed performance standards, conducted data analysis, and led technological advancements. Prior roles included Operations Manager and Customer Operations Project Manager, focusing on enhancing operational efficiency and customer experience. Previously at Monzo Bank, Rosie managed vulnerable customer teams, setting goals and mentoring staff, while earlier experience at Quidco involved product management and process improvements that significantly boosted customer engagement. Rosie holds a degree in Music from The University of Sheffield.