Mark Burke is a Service Delivery Manager - EMEA with extensive experience in service management and customer success. They held positions as Director of PMO, Global Service Governance Director, and Director of Customer Success at ProofID from 2019 to 2021. Prior to that, Mark served as Head of Service at Elite Telecom from 2014 to 2016 and held various customer service management roles at Elite Telecom and THUS, a Cable&Wireless business from 2006 to 2014. Mark began their career in sales support at first contact and as an analyst at ntl, gaining a solid foundation in workforce management and business improvement.
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