Andrew Carothers, CCXP, is an AI and digital customer experience expert currently serving as the Global Head of Digital Customer Success at Proofpoint. With over 15 years of experience, Andrew has helped B2B companies enhance growth and profitability by leveraging AI to create personalized customer experiences. A founding member of Cisco's CX organization, Andrew led its digital transformation and adoption of AI. As a certified Customer Experience Professional (CCXP), Andrew has won 12 International Customer Experience Awards and serves on the board of the Strategic AI program at the University of San Francisco. Previously, Andrew co-authored the Publicity Handbook, 3rd Edition, which was recognized as a Fortune Book Club Selection.
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