Jeff Egli is an accomplished professional in customer success and technical operations with extensive experience in leadership roles across various technology companies. Currently serving as a Staff Customer Success Manager at Proofpoint since 2013, Jeff was instrumental in establishing the customer success management program to enhance client value. Prior roles include Director of Customer Support at Drobo, Inc., where Jeff implemented processes that led to significant cost reductions, and Critical Situations and Customer Advocacy Manager at Imperva, focusing on client satisfaction for key customers. With a background in managing technical support teams and operations across multiple organizations, including BlueArc and Presto Services, Jeff brings a wealth of expertise in customer service, operational efficiency, and strategic improvements within the tech landscape. Jeff holds a BS in Systems Administration from Masters Institute.
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