Jonathan W.

Jonathan W. is a seasoned Product Support Engineer at Proofpoint since October 2018, specializing in Threat Response support and providing Tier 1.5 assistance to customers and partners. With a robust technical background, Jonathan possesses extensive knowledge of protocols and technologies such as TCP/IP, HTTP(S), SSH, and MySQL, and has demonstrated expertise in troubleshooting complex system issues. Prior experience includes roles as Technical Support Engineer III at Novarad, where Jonathan focused on Active Directory and DNS configurations, and Technical Support Consultant at JDub Consulting, where responsibilities encompassed network and application support. Jonathan's educational achievements include a Bachelor's degree in Information Technology from Utah Valley University and various technical certifications.